When you sign in to Compact+, you may see a message saying that your user is already signed in. This usually happens when a previous Compact+ session did not close correctly.
Message shown
You may see the following message:
User XXXX is already signed in. Would you like to proceed?
Why this happens
This message can appear when your previous Compact+ session ended unexpectedly. For example, this may happen if:
The network connection to the server was lost.
Compact+ closed before the session ended correctly.
You were signed in when the server shut down, such as during a backup.
What to do
When the message appears, select Yes.
Compact+ returns you to the Log In screen.
Continue signing in as normal.
Selecting Yes resets the previous sign-in session and allows the login process to continue.